1. Purpose of the Contact
The contact methods offered (form on the website, chatbots, telephone call systems – callbacks and other options described in these Terms of Service) allow users to communicate with the company to receive information, support and assistance in relation to the services and products offered. The company undertakes to process the data acquired in accordance with the regulations in force regarding privacy and personal data protection.

2. Collection of Consent
Users can provide explicit consent to receive personalized communications and content through the following channels:
– Web forms: Users can sign up using the contact forms available on the site, which provide transparency by including a link to the privacy policy and terms of service.
– Email Sign-Up: Consent can be confirmed through opt-in links in emails sent by the company.
– SMS Keywords: Users can subscribe by sending specific keywords (e.g. "SUBSCRIBE") via SMS to a dedicated number.
– In-Person Interactions: During face-to-face situations, such as events or trade shows, users can provide consent verbally or by filling out paper forms that will be digitized and processed securely.
– Pop-Ups on Applications: Through pop-up notifications on installed applications or software, users can provide consent directly via confirmation buttons.
– Events or Promotional Stands: At events organized by the company or collaborations with third parties, it is possible to join via QR code, digital forms or paper.
– Chatbot Interactions: Users can express consent during interactions with the chatbot on digital platforms. Typically, consent will be clearly requested in the prompts.
– Callback Requests: Users who request a phone call via forms (web or app) can provide additional consent for other communications during the conversation.
– Surveys and questionnaires: Consent can be provided by completing a survey or questionnaire, both in digital (website, app) and paper format, and explicitly indicating your acceptance to receive future communications.
– Check-ups: In the event that a check-up, check-up or assessment is carried out (for example, in the health, technical or administrative fields), the user may consent during the interaction to receive relevant or promotional updates.

3. Conditions of the Form on the Website
To access the web contact service, users must fill in the form fields providing accurate information (name, surname, email and telephone number).
– The data collected will be used exclusively to provide adequate responses to the request or to allow any follow-up related to the issue raised.
– Sending the form automatically implies acceptance of these terms of use.

4. Chatbots and Automated Messages
The chatbot, used as a tool for immediate contact, collects user requests and offers answers or automated support; When necessary, forward requests to human assistance.
– The information requested through chatbots is always limited to that necessary for the completion of the stated explicit purposes.
– Users can verify, modify or object to the processing of data collected through chatbot interactions at any time.

5. Callback Systems
Users who request telephone contact through the company's callback service undertake to provide truthful and accurate information.
– Calls made in response to callback requests will be used to handle the specific request; any further use of the data will be subject to specific consent.

6. Data Protection and Security
All methods of collection, management and processing of personal data are carried out in compliance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR).
– The data collected is stored only for as long as necessary to complete the purpose or until a request for deletion by the user.
– The company adopts advanced tools and technologies to reduce the risk of unauthorized access, manipulation or loss of data.

7. Withdrawal of Consent and Modification of Preferences
Users have the right to withdraw consent at any time in relation to a contact method used or specific campaigns.
– The revocation can be made through the following ways: use of cancellation options in the

8. Changes to the Terms of Service and Privacy Policy
We reserve the right to modify or update these terms of service to reflect new regulatory requirements, business needs, or the introduction of innovative technologies.
Any updates will be published on the official website and, where required by law, notified through the communication channels used.
Please review the updated terms of service regularly to be aware of any changes.

9. Your rights
Users who interact with the company's contact systems have the right to:
Access your personal data collected and processed by the company;
Request the rectification of inaccurate or incomplete data;
Request the erasure of personal data, except where it is necessary to retain it for regulatory or contractual obligations;
Object to the processing of data for direct marketing purposes;
Lodge a complaint with the competent supervisory authority about any data processing breaches.
All of the rights described may be exercised by sending written notice to the addresses provided in the website's privacy policy.